Effective Date: January 1. 2024
Overview
Please read these terms carefully before using APA 4Change and Skills Development services. By accessing or using our services, you agree to be bound by these terms. This policy applies to all services provided by APA4Change and Skills Development, including account management, gift cards, and training course registrations.
If you have any questions or require further information regarding our refund and return policy, please feel free to contact us.
1. Returns and Refund Policy
At ABA4 4Change and Skills Development, we are committed to supporting our customers and making every effort to meet their needs. If you are not satisfied with your purchase, please contact us. We have a returns and exchanges policy for products, with certain conditions. To compensate for your request, please have your order number and provide a clear reason for the return.
Upon receiving your request, we will review it within two business days and notify you of the outcome via email.
For consulting, educational services, training courses, and workshops, access is granted immediately, and downloadable content may be available. As such, please note our refund and cancellation policy is as follows:
• Refunds are generally not available once services are accessed or downloaded.
• Exceptions may apply for certain scenarios; please contact us for more information.
2. Refund, Exchange, and Credit Policy
- Refund Requests: Refund requests must be submitted within two days of the purchase date.
- Course Exchange: Trainees may exchange the paid course fee for another course up to 24 hours before the start of the originally scheduled course.
- Non-Refundable After Course Start: Once the program begins on its scheduled date, refunds will no longer be available.
- Attendance Registration: After registering for attendance on the course, trainees are no longer eligible to request a refund.
Return and exchange conditions: We always strive to provide the highest levels of service, and it is necessary to take advantage of our return and exchange policy Availability The following conditions: The original purchase invoice sent to the email address registered in the purchase process must be attached. The customer has the right to refund or exchange for another according to his choice by the above period policy.
When requesting a return or exchange, the request is subject to an examination process by the administration to ensure that the request is made Refunds, and the refunds are approved after ensuring that the condition matches the refund policy. To complete the return process, a purchase invoice from our store, that has been sent to the customer's registered email, is required.
3. Review of Return or Exchange Requests
If a return or exchange is requested due to a defect, we will thoroughly review and examine the order. If the issue is found to result from the buyer's actions and does not violate the store’s terms and conditions outlined in this policy, we reserve the right to reject the request. In such cases, the buyer may be responsible for covering the costs associated with the damage.
Our refund policy for services, once agreed upon and purchased, adheres to the terms and timelines outlined above. Refunds will be issued at our discretion after reviewing all relevant terms and conditions. For further assistance with returns and refunds of products and services, please contact us.
4. Our Contact Details
This website is operated by APA4Change and Skills Development LLC.
Address: Administrative Building No. 5 Zizinia Resort
Fifth Settlement - New Cairo
Cairo - Arab Republic of Egypt
