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Refund & Returns Policy

Last updated: September 27, 2026

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Introduction

This policy applies to all training programs, courses, workshops, and services offered by ABA4Change through this website. Please read it before purchasing; by completing your purchase, you agree to it.

We want your start with us to be clear and reassuring, so we apply a single refund rule to all our programs, with any special offer or component explained on the program’s own page.

General rule: refunds within 24 hours of the first session

  • You are entitled to request a full refund of the fees paid if you find that the program is not right for you, provided that we receive your request within 24 hours of attending the first session.
  • “First session” means the first live session for programs delivered through live sessions, or the first lecture/lesson for programs that begin with recorded content.
  • After the 24-hour period has passed, fees are not refundable, including in cases of not attending later sessions or not completing the program.
  • If you pay in installments through us, the amount actually paid is refunded and the remaining installments are canceled. For installments through a bank or installment providers (such as valU), the refund is processed according to the installment provider’s procedures.

Programs with special offers or components

Some programs include special offers or components, such as professional supervision packages, one-to-one sessions, consultations, and free introductory courses. In these cases:

  • If the program page states specific terms for a particular offer or component, those terms apply to that offer or component specifically, and the general rule above applies to everything else.
  • Supervision hours, one-to-one sessions, and consultations that have already been delivered are not refundable.
  • Courses and content provided free of charge are not eligible for any refund.
  • Fees paid directly to third parties (such as registration or exam fees charged by IBAO or QABA) are not part of ABA4Change’s fees and are not subject to this policy.

How to request a refund

  • Contact us through our Contact Us page or WhatsApp within the specified period, stating your order number and the email address used for the purchase.
  • We review your request and reply by email within two business days.
  • If approved, the amount is refunded to the same payment method used; the time it takes to appear in your account may vary depending on your bank or payment provider, and access to the program ends.

Transferring to another program

For programs with a fixed start date, you may transfer the fees paid to another program up to 24 hours before the start date of the program you are enrolled in, paying any difference in price.

Our Contact Details

This website is operated by “ABA4Change and Skills Development” LLC.
Building No. 2, Shell Out Services Complex, El Lotus – 3rd Floor – North 90th Street – Fifth Settlement – New Cairo

Need more clarification? Contact us